Who We're Looking For

About IntouchCX

IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team that’s all-in on making brands thrive, we’re setting the bar in quality-driven support.

About the Job

We are currently hiring Travel French Bilingual (English) Customer Service Representatives for our pioneer account!

Working as a French Bilingual (English) Customer Service Representative, We Offer:

  • Competitive salary (37K EGP)
  • Amazing career growth opportunities
  • Rotational night and overnight shifts
  • Work on-site at our brand-new office

As a French Bilingual (English) Customer Service Representative, You Will:

  • Must be Fluent in French and English with B2  Level Proficiency.
  • Respond to customer queries in a timely and accurate way, via phone, email and chat.
  • Diagnose and troubleshoot hardware, software, and connectivity issues for a variety of products and
    services.
  • Provide personalized customer service at the highest level.
  • Ensure proper security procedures are followed for all customer interactions.
  • Maintain thorough knowledge of systems so that information can be researched and proper information is given to customers.
  • Learn and retain a thorough working knowledge of all existing and new products and services.
  • Other tasks/functions that may be assigned by the account as per business requirements

As a French Bilingual (English) Customer Service Representative, You Have:

  • The ability to speak, read, and write fluently in French and English
  • 6 Months of experience in the Customer Service Field.
  • GDS experience is a must, preferably Sabre
  • Great communication skills, both verbal and written.
  • The ability to be consistently ready to work and on time as scheduled.
  • Ability to work changing shifts, including evenings and weekends.
  • Ability to work on-site at our brand-new office at Maadi Park.

Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity! 

IntouchCX provides equal employment opportunities in accordance with Egyptian labor laws and regulations. IntouchCX is committed to ensuring fairness and equality in all aspects of employment and does not discriminate based on gender, origin, language, religion, creed, or disability.  

IntouchCX is committed to accommodating individuals with disabilities in compliance with Egyptian labor laws and international best practices. If you require any accommodations during the application process or need more information about our accommodation policies, please contact us.  

By applying to IntouchCX, the applicant consents to IntouchCX collecting, using, and retaining their personal information for purposes related to the application process and, if hired, the employment relationship.  All personal information collected will be handled with strict confidentiality and in accordance with applicable Egyptian privacy and data protection regulations.

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