Who We're Looking For

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands.

About the Job

We are currently hiring full-time and part-time Inbound Customer Service Representatives to work in our hybrid  Customer Service and Upselling Campaign in Guadalajara! 

Our Customer Service Representatives are passionate about delighting customers by making every interaction an unforgettable experience - whether that’s through inbound calls, emails, and/or chats. We want people with personality, who love making an impact with every customer interaction.

We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success!

Benefits of Working as a Customer Service Representative:

  • Flexible schedules! We make sure you have time to balance life and work
  • Competitive salary - Part time up to $13,000 MXN / Full time up to $18,000 MXN
  • Campaign specific  benefits
  • Industry-leading benefits from day 1 - Legal benefits, food vouchers and savings fund
  • Amazing career growth opportunities
  • Paid in-person training

Working as a Customer Service Representative, You Will:

  • Assist all customers through inbound calls, emails, and/or chats.
  • Communicate a variety of information to the customer.
  • Be an active listener and help resolve customer inquiries.
  • Improve the customer’s service by selling upgrades and add-ons. 
  • Provide a meaningful and positive experience with every customer interaction.
  • Learn and retain a thorough working knowledge of all existing and new products and services.

Working as a Customer Service Representative, You Have:

  • Advanced English (80% spoken)
  • Intermediate computer skills
  • The ability to be consistently ready to work and on time as scheduled.
  • The understanding that your training will be on-site and then you will be working on an hybrid schedule

Availability: Full time and Part time (some shifts may depend on availability).

Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!

By signing this application, the applicant consents to IntouchCX collecting, using and retaining their personal information for purposes relating to the application process and if hired, the employment relationship. Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.