About IntouchCX

IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team that’s all-in on making brands thrive, we’re setting the bar in quality-driven support.

About the Job

We are currently hiring full-time and part-time Inbound Customer Service Representatives at our state-of-the-art campus in Guadalajara!

Our Customer Service Representatives are passionate about delighting customers by making every interaction an unforgettable experience - whether that’s through inbound calls, emails, and/or chats. We want people with personality, who love making an impact with every customer interaction.

We also want people with drive and ambition - people who want a career, not just a job. Punctuality, performance, and positivity will set you up for success!

Benefits of Working as an On-Site Customer Service Representative:

• Great schedules
• Competitive salary - Up to monthly $19,300 MXN!
• On Site Bonus included
• Industry-leading benefits from day 1 - Legal benefits, food vouchers and savings fund
• Amazing career growth opportunities
• Top tier campus with amazing features such as study areas, unlimited coffee 24/7, gaming room, open areas, activities everyday and a nice cafeteria
• Paid in-person training

Working as a Customer Service Representative, You Will:

• Assist all customers through inbound calls, emails, and/or chats.
• Communicate a variety of information to the customer.
• Be an active listener and help resolve customer inquiries.
• Provide a meaningful and positive experience with every customer interaction.
• Learn and retain a thorough working knowledge of all existing and new products and services.

Working as a Customer Service Representative, You Have:

• Advanced English (80% spoken)
• Intermediate computer skills
• The ability to be consistently ready to work and on time as scheduled.
• The understanding you will be working on-site at our state-of-the-art campus in Guadalajara.

Availability: Full time and Part time (some shifts may depend on availability).

Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!

By signing this application, the applicant consents to IntouchCX collecting, using and retaining their personal information for purposes relating to the application process and if hired, the employment relationship. Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.