About IntouchCX

IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team that’s all-in on making brands thrive, we’re setting the bar in quality-driven support.

About the Job

We are currently hiring Senior Technical Support Associates!

Making someone’s day is a rewarding way to spend yours.

Are you a problem solver who can easily connect with people? Do you like to exceed expectations with your knowledge and passion for technology? Are you enamored by the way things operate, and have the ability to solve problems when things go wrong?

Does this sound like you? We’re looking for Senior Technical Support Associates to join our team!

Our Senior Technical Support Associates are the first point of contact for customers, being the friendly voice of the coolest tech brand in the world. We’ll rely on you to listen to customers and use your technical knowledge to provide world class customer care and troubleshooting — and remind customers that behind great products are also amazing people.

Benefits of Working as a Senior Technical Support Associate:

• Flexible schedules
• Competitive salary - (varies depending on program)
• Industry-leading benefits 
• Amazing career growth opportunities

As a Senior Technical Support Associate, You Will:

• Handle inbound and/or outbound voice calls from international customers
• Willingness to work in night shifts / rotational shifts
• Must be able to investigate complex technical issues and make the appropriate recommendations to resolve these issues 
• Skilled in data analytics to be able to see emerging patterns and trends and provide recommendations for product changes that can help with overall efficiency and address any issues noted
• Excellent communication skills both written and verbal
• May need to prepare knowledge base materials or even external facing articles on issues encountered to assist a global customer base

As a Senior Technical Support Associate, You Have:

• 1 year of Technical support experience is required.
• C1 English Level is required.
• Bachelors in Computer Sciences, Mathematics/Statistics, Computer Applications or any Technical Graduation.
• Strong technical support experience and background with the ability to understand and diagnose issues with exceptional troubleshooting skills and strong communication skills. Data analysis experience preferred
• Excellent English communication skills both verbal and written communication. The ability to speak accurately, using proper grammar, and good enunciation and are able to communicate and engage in discourse fluently
• Experience in cross-functional stakeholder management and be able to take ownership and coordinate with multiple teams and create strong working relationships
• Ability and flexibility to work a variety of shifts including days, afternoons, evenings, weekends and holiday
• The understanding you will be working on site at our state-of-the-art campus in Hyderabad.

Availability: Full Time (some shifts may depend on availability).

Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!

By signing this application, the applicant consents to IntouchCX collecting, using, and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.