Who We're Looking For

About IntouchCX

IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team that’s all-in on making brands thrive, we’re setting the bar in quality-driven support.

About the Job

We are looking for a self-motivated individual with excellent customer service skills to join our team! Our Customer Support Associates will provide Multi-level assistance by diagnosing and solving the issues with the goal of providing the best solution to our customers. 

This role is currently offered as WFH.

As a Customer Service Associate - Voice, You Will:

  • Have daily interactions with customers and handle all issues from end to end via call.
  • Go the extra mile to engage customers in solving issues and ensure satisfaction.
  • Quickly and effectively build rapport with customers, diagnose and resolve issues
  • Provide white glove service and have the ability to provide an overall excellent customer experience.
  • Managing customer expectations regarding estimated response times

As a Customer Service Associate - Voice, You Have:

  • A post-secondary degree in any major 
  • 6 months - 4 years of customer service experience 
  • Fluency in spoken English
  • Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
  • The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
  • Excellent communication skills and high emotional intelligence
  • Excellent problem solving and customer service skills
  • Strong analytical & Interpersonal skills
  • The ability to be a self-starter, a sense of urgency, and the ability to remain calm under pressure
  • A flexible schedule – Must be okay to work nights

Benefits of working as a Customer Service Associate - Voice:

  • An attractive compensation package with performance-based incentives
  • Incredible learning and growth opportunities 
  • Outstanding rewards and recognition program & employee engagement activities
  • Free Food and Transport while working on-site
  • Medical Insurance

Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!

By signing this application, the applicant consents to IntouchCX collecting, using, and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

Have a referral code? Click here!